Quick & Easy

We grant you a 2-year warranty on your Nordlicht product. Simply contact our customer service by e-mail at: service@nordlichtstore.com.



Nordlicht grants a 2-year warranty on all products. The period for calculating the warranty period begins on the invoice date. The manufacturer’s warranty service extends spatially to the Federal Republic of Germany. If defects in materials or workmanship occur during this period, the manufacturer, as guarantor under the warranty, grants one of the following services at his discretion:

  • Assumption of the repair costs of the goods
  • free exchange of the goods for an equivalent article (possibly also a successor model, if the original goods are no longer available).

In the event of a warranty claim, please contact the guarantor:

Nordlicht Naturtextilien GmbH
Kienhainweg 5
91550 Dinkelsbuehl, Germany



Warranty claims are excluded in the event of damage to the goods by

  • abusive or improper treatment
  • Environmental influences (humidity, heat, overvoltage, dust, etc.)
  • Failure to comply with any safety precautions
  • Non-observance of the operating instructions
  • Use of force (e.B blow, shock, fall)
  • unauthorized repair attempts
  • normal wear and tear

A claim to the warranty service presupposes that the guarantor is enabled to examine the warranty claim by sending in the goods. Care must be taken to ensure that damage during transport is avoided by appropriate packaging.

To apply for warranty service, you must enclose a copy of the original invoice of the goods shipment or send by e-mail. We ask for your understanding that the manufacturer can refuse the warranty service without ensoding this copy of the invoice. The sending of the copy of the invoice serves to calculate the warranty period. Furthermore, you must provide the name and address of the seller, unless this is shown in the attached copy of the invoice.

If it is a justified warranty claim, the warranty processing is carriage paid for you. Any shipping costs incurred by you will be reimbursed by the guarantor.

Your legal rights are not limited by this warranty promise. In particular, any existing statutory warranty rights vis-à-vis us remain unaffected by this guarantee promise.