Address for returns

Nordlicht Natural Textiles GmbH
For the attention of STL Logistics
At Stückelgarten 2
98617 Meiningen
Germany

Returns portal

Instructions for cancellation & Cancellation form

Consumers are entitled to a right of withdrawal in accordance with the following conditions, whereby consumers are any natural person who enters into a legal transaction for purposes which can not be attributed primarily to their commercial or self-employed activities:

A. Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without the need to state any reason.

The revocation period is XNUMX days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right, you have to (Nordlicht Naturtextilien GmbH, Kienhainweg 5, 91550 Dinkelsbühl, Germany, Tel.: 01590 1378943, Email: mail@nordlichtstore.com) by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You can use the attached sample cancellation form, although this is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You have the goods immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract to us or to Nordlicht Naturtextilien GmbH, Attn. STL Logistik, Am Stückelgarten 2 98617 Meiningen, Germany. The deadline is met if you send the goods before the fourteen day period has expired.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

General information

1) Please avoid damage and contamination of the goods. Please return the goods in their original packaging with all accessories and all packaging components back to us. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide suitable packaging for sufficient protection against transport damage.
2) Please do not return the goods to us freight collect.
3) Please note that the aforementioned numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Cancellation form

If you want to cancel the contract, please fill out this form and send it to us by email or enclose it with the return.
Email: service @nordlichtstore.com

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*):

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Ordered on (*) ____________ / received on (*) __________________

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Name of consumer (s)

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Address of the consumer (s)

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Signature of the consumer (s) (only in the case of a communication on paper)

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Date

(*) Delete as appropriate