Quick and easy

We give you a 2-year guarantee on yours NORDLICHT Product. Simply contact our customer service by email: service@nordlichtstore.com.

warranty Terms


NORDLICHT provides a 2-year guarantee on all products. The period for calculating the guarantee period begins on the invoice date. The manufacturer's warranty covers the Federal Republic of Germany. If material or manufacturing defects occur during this period, the manufacturer, as guarantor, will grant one of the following services at its discretion within the scope of the guarantee:

  • Assumption of the repair costs of the goods
  • Free exchange of the goods for an equivalent item (possibly also a successor model if the original goods are no longer available).

In the event of a warranty claim, please contact the guarantor:

Nordlicht Natural Textiles GmbH
Kienhainweg 5
91550 Dinkelsbühl

service @nordlichtstore.com


Warranty claims are excluded in the event of damage to the goods

  • abusive or improper treatment
  • Environmental influences (humidity, heat, overvoltage, dust, etc.)
  • Failure to observe any safety precautions
  • Non-observance of the operating instructions
  • Use of force (e.g. hit, push, fall)
  • unauthorized repair attempts
  • normal wear and tear

A claim for the guarantee service requires that the guarantor is able to check the guarantee case by sending in the goods. It is important to ensure that damage during transport is avoided by using appropriate packaging.

To apply for warranty service, you must enclose a copy of the original invoice with the shipment of goods or by email. We ask for your understanding that the manufacturer can refuse warranty service without providing this copy of the invoice. Sending the copy of the invoice is used to calculate the guarantee period. You must also provide the seller's name and address unless this is stated on the attached copy of the invoice.

If it is a legitimate warranty claim, the warranty will be processed freight free for you. Any shipping costs you may have incurred will be reimbursed by the guarantor.

Your legal rights are not limited by this guarantee promise. In particular, any existing statutory warranty rights towards us remain unaffected by this guarantee promise.